Privacy policy

Basic Information on Data Protection

 

Responsible Party: PAL HOTELS, S.L. (hereinafter HOTEL SANT PERE DEL BOSC)
 

Purpose:

• Provision of online services

• Management of web users

• Commercial communications related to our services

• Manage data provided by candidates for the recruitment process
   

Legitimacy: Express consent, execution of contract, and legitimate interest.
 

Recipients:

Data will not be shared with third parties, except:

• To companies specializing in recruitment and profile analysis for job candidates.

• When required by law.
   

Rights: Access, rectify, and delete data, as well as other rights, as specified in the additional information.
 

Additional Information: You can consult additional and detailed information on Data Protection in the annexed clauses at www.hotelsantperedelbosc.com/en/privacy-policy.

 

PAL HOTELS, S.L. (hereinafter HOTEL SANT PERE DEL BOSC) works to offer the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.

Therefore, in compliance with Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 (hereinafter, "GDPR") on the protection of natural persons regarding the processing of personal data and the free movement of such data, and LAW 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter, "LSSI"), HOTEL SANT PERE DEL BOSC informs the user that, as the data controller, it will incorporate personal data provided by users into an automated file.

 

Our commitment begins with explaining the following:

• Your data is collected to improve the user experience, catering to your interests and needs.

• We are transparent about the data we collect about you and the reasons we collect it.

• Our intention is to offer you the best possible experience. Therefore, when we use your personal information, we will always comply with the regulations and, when necessary, request your consent.

• We understand that your data belongs to you. Therefore, if you choose not to authorize us to process it, you can ask us to stop processing it.

• Our priority is to ensure your security and process your data in accordance with European regulations.
   

If you wish to obtain more information about the processing of your data, please refer to the various sections of the privacy policy below:

 

Who is responsible for processing your personal data?

• Company name: PAL HOTELS, S.L.

• Trade name: HOTEL SANT PERE DEL BOSC

• Registered office: Passatge Josep Maria Sert, 1 - bajos 1-1 - 17310 - Lloret de Mar (Girona)

• C.I.F.: B17759002

• Email: santpere@sambahotels.com
   

HOTEL SANT PERE DEL BOSC has designated an internal contact person as the coordinator of data protection within its organization. If you have any questions about the processing of your personal data, you can contact them at: santpere@sambahotels.com.

 

What personal data do we collect?

The personal data that the user may provide includes:

• Name, address, and date of birth.

• Phone number and email address.

• Location

• Payment and refund information.

• IP address, date and time of access to our services, browser used, and device operating system data.

• Curriculum Vitae (CV) of job candidates.

• Any other information or data you decide to share with us.
   

In some cases, filling out the registration form is required to access and enjoy certain services offered on the website. Failure to provide the requested personal data or not accepting this privacy policy will prevent you from subscribing, registering, or participating in promotions that require personal data.

 

Why and for what purpose do we process your data?

HOTEL SANT PERE DEL BOSC processes the information provided by interested individuals for the following purposes:

• To manage the hiring of any of our services, whether online or at our physical offices.

• To manage the sending of requested information.

• To manage data provided by job candidates via their CVs solely for the purpose of completing the recruitment process.

• To carry out commercial actions and manage the relationship with the user, as well as to manage services offered through the website and informational tasks. We may perform automatic evaluations, obtain profiles, and segment customers to personalize interactions according to their characteristics and needs, and improve the online experience. To develop and manage contests, raffles, or other promotional activities.

• In some cases, it may be necessary to provide information to authorities or third-party companies for auditing purposes, as well as to handle data related to invoices, contracts, and documents to respond to customer complaints or public administration requests.
   

We inform you that personal data obtained through your registration as a user will be included in the Data Processing Activities and Operations Register (RAT), which will be updated periodically in accordance with the GDPR.

 

What is the legal basis for processing your data?

The processing of your data may be based on the following legal grounds:

 

• Consent from the data subject for contact forms, information requests, or newsletter sign-ups.

• Execution of a contract for the provision of services and products or the hiring of personnel in the employment context.

• Legitimate interest for marketing actions and express consent from the data subject for automated evaluations and profile creation.

• Compliance with legal obligations to prevent fraud, communicate with public authorities, and handle third-party claims.

 

How long do we keep your data?

The data processing for the purposes described will be maintained for the time necessary to fulfill the purpose of its collection (e.g., for the duration of the business relationship), as well as for compliance with legal obligations arising from data processing.

The CVs of non-selected job candidates will be kept for one year from receipt.

 

Who will receive your data?

In some cases, only when necessary, HOTEL SANT PERE DEL BOSC will provide user data to third parties. However, data will never be sold to third parties. Third-party service providers (e.g., payment processors or delivery companies) with whom HOTEL SANT PERE DEL BOSC works may use the data to provide the corresponding services but will not use this information for their own purposes or share it with others.

HOTEL SANT PERE DEL BOSC ensures the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have the necessary measures to protect personal data. These third parties are obligated to ensure that information is processed in accordance with data privacy regulations.

In some cases, the law may require personal data to be disclosed to public authorities or other parties, and only the necessary information will be disclosed to comply with these legal obligations.

Personal data obtained may also be shared with other current or future companies of HOTEL SANT PERE DEL BOSC.

 

Where are your data stored?

In general, data is stored within the EU. Any data sent to third parties outside the EU will be ensured to offer an adequate level of protection, either through Binding Corporate Rules (BCRs) or adherence to the “Privacy Shield” or any agreement in force at the time.

 

What rights do you have and how can you exercise them?

You can send communications and exercise your rights by submitting a request via the following email: santpere@sambahotels.com.

Under the GDPR, you can request:

• Right of access: Request information about personal data we hold about you.

• Right of rectification: Notify us of any changes to your personal data.

• Right of deletion and the right to be forgotten: Request the deletion, subject to blocking, of your personal data.

• Right to restrict processing: Limiting the processing of personal data.

• Right to object: Withdraw consent for the processing of your data, objecting to further processing.

• Right to data portability: In some cases, request a copy of personal data in a structured, commonly used, and machine-readable format for transmission to another controller.

• Right not to be subject to automated decision-making: Request not to be subject to decisions based solely on automated processing, including profiling, that have legal effects or significantly affect you.

In some cases, requests may be rejected if they involve deleting data necessary to comply with legal obligations.

If you have any complaints about data processing, you can file a complaint with the data protection authority.

 

Who is responsible for the accuracy and truthfulness of the data provided?

The user is solely responsible for the accuracy and correctness of the data provided, releasing HOTEL SANT PERE DEL BOSC from any liability. Users guarantee and are responsible for the accuracy, validity, and authenticity of the personal data provided and agree to keep it updated. The user agrees to provide complete and correct information in the registration or subscription form. HOTEL SANT PERE DEL BOSC reserves the right to terminate services contracted with users if the provided data is false, incomplete, inaccurate, or outdated.

HOTEL SANT PERE DEL BOSC is not responsible for the truthfulness of information not created by it or where another source is indicated, and assumes no responsibility for any damages that may arise from the use of such information.

How do we treat the data of minors?

Our products and services are not specifically directed at minors. However, if any service is directed at children under fourteen, HOTEL SANT PERE DEL BOSC will require valid, free, unequivocal, specific, and informed consent from the minor's legal guardians to process their personal data. In such cases, identification documents of those giving consent will be required.

For individuals over fourteen years old, data may be processed with the user's consent, except where the law requires the assistance of legal guardians or parents.

 

What security measures do we apply to protect your personal data?

HOTEL SANT PERE DEL BOSC has adopted legally required personal data security levels and strives to install additional technical measures to prevent the loss, misuse, alteration, unauthorized access, and theft of personal data provided to HOTEL SANT PERE DEL BOSC.

HOTEL SANT PERE DEL BOSC is not responsible for potential damages caused by interferences, omissions, interruptions, computer viruses, phone failures, or disconnections in the operation of this electronic system, caused by external factors beyond HOTEL SANT PERE DEL BOSC's control. The user must be aware that internet security measures are not impregnable.

 

Links to Other Websites

On the website www.hotelsantperedelbosc.com/en, there may be links to other websites. By clicking on one of these links and accessing an external website, your visit will be subject to the privacy policy of that site, and HOTEL SANT PERE DEL BOSC disclaims any responsibility for its privacy policy.

 

How do we use cookies?

The website and social media of HOTEL SANT PERE DEL BOSC use cookies to optimize and personalize your navigation. Cookies are physical information files stored on the user's device, and the data collected through cookies is used to facilitate user navigation and optimize the browsing experience. The data collected through cookies may be shared with the creators of the cookies, but in no case will the information be linked to personal data or data that can identify the user.

However, if the user does not wish to have cookies installed on their hard drive, they can configure their browser to prevent the installation of these files. For more information, consult our Cookie Policy www.hotelsantperedelbosc.com/en/cookies-policy.

 

Can the privacy policy be modified?

This privacy policy may be modified, and we recommend that you review it periodically.